Global Pharmaceutical Company

Operational healthcheck

Summary

LCP undertook a comprehensive review of operational performance and drivers of complexity in this niche proprietary Pharma business.

Project Background

This Pharma business was experiencing poor Customer service and high Working Capital, yet the lead time for fulfilment was quite long.

Approach

LCP undertook a 4 week 'deep dive' study to quickly characterise (profile) the business and generate key learnings to enable the leadership team to action a focused implementation. 

The main activities were:

• Data trawl through existing Oracle system - review data quality, cleanse and analyse

• Perform as many end-to-end analytics as possible; reporting results and engaging the Client team in interpreting the implications

• Undertake functional reviews and interviews, to observe business disciplines, behaviours and capabilities

• An Executive workshop reviewed the findings and generated consensus around the issues and actions required

Client Testimonials

LCP deployed a small team of Pharma operations experts and an analyst.  Working closely with Senior Management the findings and  recommendations were fully endorsed and immediately actioned.

Success Factors

The trust established through the early engagement, and the real expertise introduced from the outset, ensured confidence in the findings and their objectivity

Results and Benefits

The Client had clarity on where performance was fundamentally failing and a prescription for improvement that would yield results within a 3 and 6 month horizon.  

Key findings were:

• Lack of S&OP planning or process ... no visibility of what the business was committing to, weak involvement of the Marketing & Sales organisation in driving the plan

• No integrated factory production planning across multiple sites

• Weak schedule adherence

• Oracle systems deployment for manufacturing control and capacity planning highly compromised and incorrectly implemented

• Working capital not under formal business control or reflecting demand

• Lack of formal Demand Management that ensured integrity and accountability

• No performance measurement system to hold the business managers to account

The findings were accepted in totality and the recommended programme approved for immediate implementation.