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Integrating the retail supply chain


The retail sector is going through an enormous transformation.

Revolutionary changes in the make-up of our society, combined with the ever-accelerating pace of technological change continue to impact the sector heavily and have been further compounded by the unprecedented Brexit vote and the lingering uncertainty that continues to surround the UK’s final exit from the European Union.

Read our report to find out how retailers should respond. 

Download the report

"Retailers should look at customers first, and cost second; it’s about understanding what you are as a retailer, knowing what you do and how you present this to the market as a differentiated proposition."

Neil Ashworth
CEO, Collect+

Introduction: integrating the retail supply chain

The emerging focus on service

Customer expectations: the goalposts keep moving

The customer driven supply chain concept

The benefits of a customer driven supply chain

Implementation challenges

01 January / 2018

Over £2.5bn of online orders to be returned to retailers this Christmas

The continued surge in online shopping will see over £2.5billion of unwanted Ch...

Press release

17 October / 2017

How could a difficult Brexit impact the UK food industry?

Two million vehicles cross the channel into the UK via the Dover Straits every y...


11 September / 2017

Supply chain levers: innovation meets challenges

The supply chain challenges manufacturers face in the short term are often very ...

Blog Entry Page

06 September / 2017

The Customer Driven Supply Chain Concept

It’s clear that, in order to be successful in this constantly evolving environme...

Blog Entry Page

30 August / 2017

The emerging focus on service

Given the shifting macro trends, it is no surprise that the customer service bar...

Blog Entry Page

25 August / 2017

Subscribing our lives

Will Dawson assesses some of the new home delivery subscription services emergin...

Blog Entry Page