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The Omni-Channel Journey

BALANCING CUSTOMER EXPECTATIONS WITH BUSINESS PROFITABILITY


Retail continues to develop at an exceptional pace and shows no sign of slowing. Core to everything are customers with high expectations and little patience. Ultimately, it’s those retailers who are prepared to risk pushing harder to delight customers, placing them at the heart of the supply chain, that are moving ahead and reaping the rewards.

In our 2015 report we saw 6 key themes emerging. Click below to explore them further – and sign up to download our report and receive regular email insights from our retail team.

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"I believe that if we were in 2030 now looking back at 2015 I’d say weren’t we naïve in saying we had clarity when the story has played out in such a complex and rich way. Retail will be much more current, much more immediate, much more live. Two or three levels ahead of where we’re thinking today.  How we anticipate that will be the challenge."

Dino Rocos
Operations Director, John Lewis

The omni-channel journey: longer and more complex than expected

Tangible business benefits for omni-channel adopters

Rapidly changing customer expectations place customers at heart of retail

Intelligent partnerships and cross-functional working are key to success

Black Friday - here to stay with a major impact on retail operations

The Broader Perspective: The USA

14 August / 2017

Customer expectations: the goalposts keep moving

Our 2017 Retail Report has found that traditional retail operating models are sl...

Blog Entry Page

10 August / 2017

Retail Report 2017

Integrating the Retail Supply Chain - The retail sector is going through an enor...

Whitepaper

01 August / 2017

Amazon’s Christmas in July industry event

Will Dawson, a Manager at LCP, was invited to a the Amazon Wish List breakfast -...

Blog Entry Page

24 July / 2017

Retail Report Pres Release June 2017

Retailers say success means customer first, but few really understand them Ne...

Press release

04 July / 2017

Emile Naus to speak at CILT event: The Sustainable Supply Chain

Emile Naus to speak at CILT event: The Sustainable Supply Chain - how do we red...

Event

27 June / 2017

Supply chain challenges - cost reduction remains a high priority

Understanding challenges and balancing supply chain priorities is the key to suc...

Blog Entry Page