Call us

The Omni-Channel Journey

BALANCING CUSTOMER EXPECTATIONS WITH BUSINESS PROFITABILITY


Retail continues to develop at an exceptional pace and shows no sign of slowing. Core to everything are customers with high expectations and little patience. Ultimately, it’s those retailers who are prepared to risk pushing harder to delight customers, placing them at the heart of the supply chain, that are moving ahead and reaping the rewards.

In our 2015 report we saw 6 key themes emerging. Click below to explore them further – and sign up to download our report and receive regular email insights from our retail team.

Download the report

"I believe that if we were in 2030 now looking back at 2015 I’d say weren’t we naïve in saying we had clarity when the story has played out in such a complex and rich way. Retail will be much more current, much more immediate, much more live. Two or three levels ahead of where we’re thinking today.  How we anticipate that will be the challenge."

Dino Rocos
Operations Director, John Lewis

The omni-channel journey: longer and more complex than expected

Tangible business benefits for omni-channel adopters

Rapidly changing customer expectations place customers at heart of retail

Intelligent partnerships and cross-functional working are key to success

Black Friday - here to stay with a major impact on retail operations

The Broader Perspective: The USA

15 June / 2017

Laura Morroll joins panel at IMRG Peak Connect Conference

Laura Morroll will join the IMRG Peak Connect Conference panel: Black Friday as ...

Event

07 June / 2017

Consumers start to feel the "pinch"

The great British summer coming early (momentarily) provided a welcome boost to ...

Blog Entry Page

30 May / 2017

Where does the money go?

Understanding and managing the apparel Cost-to Serve®

Whitepaper

23 May / 2017

Segmented supply chain networks: the next wave of End-to-End supply chain optimisation

The days of the ‘one speed’ supply chain are long gone. The world’s supply chain...

Whitepaper

16 May / 2017

What’s driving sourcing trends in apparel?

Faced with the never ending challenge of maintaining or increasing overall profi...

Whitepaper

16 May / 2017

What’s driving sourcing trends in apparel? (continued)

Part two: faced with the never ending challenge of maintaining or increasing ove...

Whitepaper