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The Omni-Channel Journey

BALANCING CUSTOMER EXPECTATIONS WITH BUSINESS PROFITABILITY


Retail continues to develop at an exceptional pace and shows no sign of slowing. Core to everything are customers with high expectations and little patience. Ultimately, it’s those retailers who are prepared to risk pushing harder to delight customers, placing them at the heart of the supply chain, that are moving ahead and reaping the rewards.

In our 2015 report we saw 6 key themes emerging. Click below to explore them further – and sign up to download our report and receive regular email insights from our retail team.

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"I believe that if we were in 2030 now looking back at 2015 I’d say weren’t we naïve in saying we had clarity when the story has played out in such a complex and rich way. Retail will be much more current, much more immediate, much more live. Two or three levels ahead of where we’re thinking today.  How we anticipate that will be the challenge."

Dino Rocos
Operations Director, John Lewis

The omni-channel journey: longer and more complex than expected

Tangible business benefits for omni-channel adopters

Rapidly changing customer expectations place customers at heart of retail

Intelligent partnerships and cross-functional working are key to success

Black Friday - here to stay with a major impact on retail operations

The Broader Perspective: The USA

27 April / 2017

Sheds Property Week

Emile Naus to speak at Sheds Property Week Conference, April 2017

Event

04 April / 2017

Multimodal 2017

Julian Mosquera joins the panel to discuss the growing challenge of city logisti...

Event

23 March / 2017

Consumer Packaged goods report 2017

Blog: Consumer Packaged goods report - how manufacturers are meeting the challen...

Blog Entry Page

23 March / 2017

Direct-to-Consumer (DTC) channel set for take-off in manufacturing

Press release: Direct-to-Consumer (DTC) channel set for take-off in manufacturin...

Press release

14 March / 2017

U-TURN – Grocery Home Delivery – Dissemination Event

Alan Braithwaite to speak at Project U-Turn: New Models for Last Mile Grocery De...

Event

14 March / 2017

LCP Consulting joins BearingPoint

LCP Consulting, the leading international specialist consultancy in customer-dri...

News article