Consulting Excellence

The Consulting Excellence framework drives our behaviour and resonates throughout our values. The core of the framework sits within 3 pillars, or headings: ethical behaviour; client service and value; and professional development.

Within these 3 pillars sit 9 principles which we have adopted and integrated across the business to drive better service and value for our clients.

Consulting Excellence is a framework established by the MCA (Management Consultancies Association) to support member firms in embedding the highest standards of ethics, value and professionalism across the consulting industry.

 

   Pillars

       Principles

 Ethical behaviour

  • We are responsible and good citizens.
  • We conduct our business ethically.
  • We foster an ethical culture.

Client service
and value

  • We provide excellent consulting services which deliver the outcomes clients seek and need
  • We are transparent with clients and respond to their concerns
  • We always strive to improve the value we can deliver to our clients

 Professional development

  • We undertake training and professional development planning each year
  • We promote strong core consulting capabilities and specialisms in our consultants and teams
  • We support our employees’ career progression, professional development and welfare.

 

What does Consulting Excellence mean to LCP?

As supporters of Consulting Excellence we embrace the framework as a call to action and a platform from which we can communicate with our clients, our employees and our industry.

MCA Consulting Excellence logoIn signing up to Consulting Excellence we are committing ourselves to the highest standards of ethics, value and professionalism. As a recognised hallmark for these standards, our clients can have confidence in what they should expect from engaging with us. The principles help guarantee the provision of high-value outcomes, transparency and partnership-based relationships which our clients expect and deserve.

Some examples of how we live and breathe the principles are:

  • We support our employees in their charitable endeavours
  • We are a long-standing sponsor of David Wetherill, British International Paralympic table tennis player
  • We maintain strong relationships with academic and industry bodies to ensure our clients receive cutting-edge and realisable solutions
  • We operate a transparent deliverables-driven engagement process with our clients, to ensure they know exactly what outcomes to expect
  • We listen carefully to our clients and help them to fully understand their requirements before proposing solutions
  • We challenge our clients to enable them to make the best possible decisions for their organisation
  • We work openly with partners and contractors to ensure our clients achieve holistic success
  • We apply a comprehensive consultant development framework, including twice-yearly reviews, underpinned by a training programme
  • We encourage our employees to join relevant professional networks and industry bodies
  • We welcome requests where appropriate for flexible and alternative ways of working

 

“Its origins lie in the determination of consulting firms to deliver excellent client service and value, recruit and train the best possible management consultants and behave in ways that live up to high ethical standards.”

Howard Tollit, President, MCA

 

“The Consulting Excellence framework represents our commitment as members of the MCA to the highest standards of consulting. We are continually looking to support our clients and make it easier for them to achieve their goals. The key principles identified in the new framework are very close to LCP’s heart and will further improve the quality of client service and value we deliver.”

John Lockton, Managing Director, LCP Consulting