An award-winning customer-driven supply chain and business operations consultancy.

What makes us different?

Transform your operations.
Delight your customers.
Grow your business.

What if you could unlock significant and sustainable business value by how you operate your business and service customers, not simply by what you sell?

Driven by this ambition, we use advanced end-to-end supply chain thinking to identify profitable new opportunities across your business.

We’ll systematically reduce complexity, simplifying your entire operation.

Using rigorous fact-based analysis and insights, we can design and develop innovative operating models enabling you to deliver new customer-focused propositions, services and products.

The result? Increased competitiveness and higher margins. Lower costs and more satisfied customers. And all accomplished at speed.

Why LCP?

Our latest thinking and award winning work...

  • Nov 2015

    LCP Omni-channel Report 2015

    Retail continues to develop at an exceptional pace and shows no sign of slowing. Core to everything are customers with high expectations and little patience. Ultimately, it’s those retailers who are prepared to risk pushing harder to delight customers, placing them at the heart of the supply chain, that are moving ahead and reaping the rewards.

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  • Sept 2015

    Retail Week: Magna Park - Built-in efficiency and sustainability 

    Supply chain automation and a commitment to the environment are designed into the fabric of John Lewis’s multichannel distribution centre in Milton Keynes 

    Read now

  • June 2015

    The Omni-Channel Retail Supply Chain: Re-engineering operations around your customer.

    A view from LCP and ARGOS at the 2015 Retail Week Supply Chain Summit.

    Watch now

  • May 2015

    Is Amazon UK struggling to deliver on its current promise?

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  • New 2014 Report

    The Omni-channel Dilemma

    Following our 2013 Omni-channel report LCP's 2014 report covers an even more comprehensive spectrum of retailers from the UK and USA, looking at current activity,  strategy, in-depth tactics, critical elements driving success and future plans, revealing key areas top-of-mind for retailers today.

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  • Phil Streatfield discusses LCP's research findings and the importance of Omni-channel at the 2014 CILT Annual Conference.


    Watch the video

Latest news & thinking

18 November / 2015

FT Connected Business: Delivery charges cost online retailers dear

Stuart Higgins comments on the delivery costs facing retailers in a special FT report: 'Retail’s third phase of digital evolution' which explores the challenge to profits facing UK supermarkets carrying goods to customers’ doors

16 November / 2015

Retailers divided over Black Friday: a third saying it’s unprofitable and unsustainable

New report from LCP Consulting – The Omni-channel Journey reveals major retailers with omnichannel capability better positioned for Black Friday: twice as likely to report double digital growth throughout year.

16 November / 2015

Retail Week: New LCP report shows retailers slower than predicted to transition to omni-channel

Laura Heywood of Retail Week summarises the key findings coming out of LCP’s new report – launched this week: The Omni-channel Journey which reveals that retailers are finding that full omnichannel transformation is taking longer and is more complex than they first thought.

05 November / 2015

New Models for City Logistics

LCP worked in a consortium with the Transport Systems Catapult and MDS Transmodal to complete a proof of concept study funded by Innovate UK in 2014 to establish a high level proof of concept for Urban Logistics Centres based on scenarios for Greater Manchester. Transport for Greater Manchester (TfGM) was involved in the work.

03 November / 2015

Technology and cloud topping the outsourcing table

Melanie Longman, associate principal at LCP Consulting, commented on this issue for a recent issue of Business Reporter.: “Outsourcing in the technology and cloud sector continues at pace. We also see some of the high-end skill sets such as analytics being outsourced.”


  • Extensive expertise in customer-driven, end-to-end consulting
  • Delivering effective business models and operational solutions
  • A powerful balance of practical expertise and leading-edge thinking
  • Designing and delivering the right supply chain solutions


  • Deep sector experience combined with cross-discipline thinking
  • Bringing supply chain thinking to a wide range of industries
  • Retail, manufacturing, public sector, pharmaceuticals, energy and more
  • Understanding the bigger picture: how organisations connect and interact

Retail excellence

Retail excellence
  • Rising to the challenges of today’s highly-competitive retail market
  • Delivering operational agility that’s economically sustainable
  • Turning customer service challenges into unique differentiators
  • Redesigning businesses for the future

International reach

International reach
  • Delivering local, regional, pan-regional and global solutions
  • Working with companies in over 28 countries
  • More than 300 clients around the world
  • Global network of experts in every major business market

Business insights through analytics

Business insights through analytics
  • Uncovering the hidden opportunities within your business – fast
  • Data + Analytics + Insights = Solutions
  • Extracting clarity from complex business and customer data
  • Achieving a step change in your operation

Research and benchmarking

Research and benchmarking
  • Tailored research and benchmarking studies
  • Mapping customer service patterns and market trends worldwide
  • Meaningful insight to support decision making
  • Connecting to leading global academic and professional bodies