What makes us different?

Transform your operations.
Delight your customers.
Grow your business.

What if you could unlock significant and sustainable business value by how you operate your business and service customers, not simply by what you sell?

Driven by this ambition, we use advanced end-to-end supply chain thinking to identify profitable new opportunities across your business.

LCP and our experienced team of supply chain management consultants will systematically reduce complexity, simplifying your entire operation.

Using rigorous fact-based analysis and insights, we can design and develop innovative operating models enabling you to deliver new customer-focused propositions, services and products.

The result? Increased competitiveness and higher margins. Lower costs and more satisfied customers. And all accomplished at speed.

Why LCP

Our latest thinking...

  • June 2015

    The Omni-Channel Retail Supply Chain: Re-engineering operations around your customer.

    A view from LCP and ARGOS at the 2015 Retail Week Supply Chain Summit.

    Watch now

  • May 2015

    Is Amazon UK struggling to deliver on its current promise?

    Read More

  • New 2014 Report

    The Omni-channel Dilemma

    Following our 2013 Omni-channel report LCP's 2014 report covers an even more comprehensive spectrum of retailers from the UK and USA, looking at current activity,  strategy, in-depth tactics, critical elements driving success and future plans, revealing key areas top-of-mind for retailers today.

    Read more

  • Omni-channel

    A UK vs US perspective

    The omni-channel revolution is well underway in the retail sector in both the UK and US.

    Read more

  • Phil Streatfield discusses LCP's research findings and the importance of Omni-channel at the 2014 CILT Annual Conference.

     

    Watch the video

  • Retailing

    Retailing: a journey driven by disruptive change

    With major implications for businesses, how are retailers responding and where is the next service battleground?

    Read more

Latest news & thinking

14 July / 2015

Amazon at 20: What has the Online Giant Ever Done for Retail? LCP Consulting's Phil Streatfield shares his view with other industry experts in the Guardian

The e-commerce site is 20 years old this week. So what influence has it really had on the retail and internet industries? Phil Streatfield shares his view what has been its lasting impact, whether it can maintain this growth or whether we have seen the best of it.

26 June / 2015

LCP’s Stuart Higgins interviewed by Retail Week: Peak Trading: Preparing for seasonal highs

In a Retail Week article ‘Preparing for the Seasonal Highs,’ LCP’s Stuart Higgins is among the retail experts advising the industry on ways to improve preparation for this year’s big sales periods and make them more profitable.

05 June / 2015

The Omni-Channel Retail Supply Chain: Re-engineering operations around your customer. A view from LCP and ARGOS

LCP Consulting hosted a main stage session at the May 2015 Retail Week Supply Chain Summit: with Britain’s leading digital retailer Argos entitled ‘The Omni-Channel Retail Supply Chain: How to re-engineer operations around your customer’

28 May / 2015

Is Amazon UK struggling to deliver on its current promise?

In the 20 years since Amazon.com launched, retail has been transformed by ecommerce. But the forces behind these changes have not stopped. Mobile commerce and click-and collect are combining with in-store and online purchases to force difficult choices in retail supply chain management.

15 May / 2015

LCP to host Omni-Channel presentation with Argos at Retail Week Supply Chain Summit

We will be hosting a plenary session at the upcoming Retail Week Supply Chain Summit in London entitled 'The Omni-channel Retail Supply Chain: How to re-engineer operations around your customer'

Services

Services
  • Extensive expertise in customer-driven, end-to-end consulting
  • Delivering effective business models and operational solutions
  • A powerful balance of practical expertise and leading-edge thinking
  • Designing and delivering the right supply chain solutions

Markets

Markets
  • Deep sector experience combined with cross-discipline thinking
  • Bringing supply chain thinking to a wide range of industries
  • Retail, manufacturing, public sector, pharmaceuticals, energy and more
  • Understanding the bigger picture: how organisations connect and interact

Retail excellence

Retail excellence
  • Rising to the challenges of today’s highly-competitive retail market
  • Delivering operational agility that’s economically sustainable
  • Turning customer service challenges into unique differentiators
  • Redesigning businesses for the future

International reach

International reach
  • Delivering local, regional, pan-regional and global solutions
  • Working with companies in over 28 countries
  • More than 300 clients around the world
  • Global network of experts in every major business market

Business insights through analytics

Business insights through analytics
  • Uncovering the hidden opportunities within your business – fast
  • Data + Analytics + Insights = Solutions
  • Extracting clarity from complex business and customer data
  • Achieving a step change in your operation

Research and benchmarking

Research and benchmarking
  • Tailored research and benchmarking studies
  • Mapping customer service patterns and market trends worldwide
  • Meaningful insight to support decision making
  • Connecting to leading global academic and professional bodies