What makes us different?

Transform your operations.
Delight your customers.
Grow your business.

What if you could unlock significant and sustainable business value by how you operate your business and service customers, not simply by what you sell?

Driven by this ambition, we use advanced end-to-end supply chain thinking to identify profitable new opportunities across your business.

We’ll systematically reduce complexity, simplifying your entire operation.

Using rigorous fact-based analysis and insights, we can design and develop innovative operating models enabling you to deliver new customer-focused propositions, services and products.

The result? Increased competitiveness and higher margins. Lower costs and more satisfied customers. And all accomplished at speed.


Our latest thinking...

  • New 2014 Report

    The Omni-channel Dilemma

    Following our 2013 Omni-channel report LCP's 2014 report covers an even more comprehensive spectrum of retailers from the UK and USA, looking at current activity,  strategy, in-depth tactics, critical elements driving success and future plans, revealing key areas top-of-mind for retailers today.

    Read more

  • Omni-channel

    A UK vs US perspective

    The omni-channel revolution is well underway in the retail sector in both the UK and US.

    Read more

  • Retailing

    Retailing: a journey driven by disruptive change

    With major implications for businesses, how are retailers responding and where is the next service battleground?

    Read more

Latest news & thinking

16 January / 2015

The Customer-Centric Supply Chain

LCP's Phil Streatfield writes about the 3 principles for a successful Customer-Centric Supply Chain: Speed, Convenience and Personalisation.

01 January / 2015

Boomerang effect prompts retailers to rethink returns process

Retailers face a critical choice about where they should focus their investments to ensure success.

18 December / 2014

Who holds the IT purse strings?

Two reports, from LCP and Martec, have investigated the IT spend in retail and how the budget is moving away from IT departments and where Omni-channel is pushing up sales by 10-20%

01 December / 2014

600,000 Cyber Monday orders will require re-delivery

30 million unwanted presents will be returned over Christmas, with the majority on Boomerang Thursday…

01 December / 2014

Shoppers to return 30 million unwanted presents this Christmas

Approximately 30 million presents worth over £500m will be returned this Christmas


  • Extensive expertise in customer-driven, end-to-end consulting
  • Delivering effective business models and operational solutions
  • A powerful balance of practical expertise and leading-edge thinking
  • Designing and delivering the right supply chain solutions


  • Deep sector experience combined with cross-discipline thinking
  • Bringing supply chain thinking to a wide range of industries
  • Retail, manufacturing, public sector, pharmaceuticals, energy and more
  • Understanding the bigger picture: how organisations connect and interact

Retail excellence

Retail excellence
  • Rising to the challenges of today’s highly-competitive retail market
  • Delivering operational agility that’s economically sustainable
  • Turning customer service challenges into unique differentiators
  • Redesigning businesses for the future

International reach

International reach
  • Delivering local, regional, pan-regional and global solutions
  • Working with companies in over 28 countries
  • More than 300 clients around the world
  • Global network of experts in every major business market

Business insights through analytics

Business insights through analytics
  • Uncovering the hidden opportunities within your business – fast
  • Data + Analytics + Insights = Solutions
  • Extracting clarity from complex business and customer data
  • Achieving a step change in your operation

Research and benchmarking

Research and benchmarking
  • Tailored research and benchmarking studies
  • Mapping customer service patterns and market trends worldwide
  • Meaningful insight to support decision making
  • Connecting to leading global academic and professional bodies