An award-winning customer-driven supply chain and business operations consultancy.

What makes us different?

Transform your operations.
Delight your customers.
Grow your business.

What if you could unlock significant and sustainable business value by how you operate your business and service customers, not simply by what you sell?

Driven by this ambition, we use advanced end-to-end supply chain thinking to identify profitable new opportunities across your business.

We’ll systematically reduce complexity, simplifying your entire operation.

Using rigorous fact-based analysis and insights, we can design and develop innovative operating models enabling you to deliver new customer-focused propositions, services and products.

The result? Increased competitiveness and higher margins. Lower costs and more satisfied customers. And all accomplished at speed.

Why LCP?

Our latest thinking and award winning work...

  • Nov 2015

    LCP Omni-channel Report 2015

    Retail continues to develop at an exceptional pace and shows no sign of slowing. Core to everything are customers with high expectations and little patience. Ultimately, it’s those retailers who are prepared to risk pushing harder to delight customers, placing them at the heart of the supply chain, that are moving ahead and reaping the rewards.

    Read more

  • Sept 2015

    Retail Week: Magna Park - Built-in efficiency and sustainability 

    Supply chain automation and a commitment to the environment are designed into the fabric of John Lewis’s multichannel distribution centre in Milton Keynes 

    Read now

  • June 2015

    The Omni-Channel Retail Supply Chain: Re-engineering operations around your customer.

    A view from LCP and ARGOS at the 2015 Retail Week Supply Chain Summit.

    Watch now

  • May 2015

    Is Amazon UK struggling to deliver on its current promise?

    Read More

Latest news & thinking

09 June / 2016

Automechanika Birmingham 9 June 2016

Alan Braithwaite is presenting at Automechanika Birmingham on 9 June. He will be discussing digital transformation and the UK’s supply chain infrastructure.

07 June / 2016

The Future of Logistics London 7-8 June 2016

LCP is pleased to support The Future of Logistics in London next month. The conference will focus on the future of logistics and analyse the pace and size of change predicted within the Global logistics industry.

25 May / 2016

LCP Expands End-to-End Supply Chain Expertise with Appointment of Retail, FMCG and Asia Specialist

LCP Consulting, the leading specialist in customer-driven supply chain and business operations consultancy - has appointed Gareth Jenkins as Principal in the firm’s Retail and FMCG practices.

19 May / 2016

The Times celebrate LCP and Argos' double MCA award win in special supplement

On the 19th May, The Times released a special 12 page supplement explaining the story behind the Argos and LCP Consulting double award win.

18 May / 2016

Five key steps to mastering supply chain complexity

It is not always easy for a business to understand the true cost of supply chain complexity. It can be hard to recognise the impact it is having on day-to-day operations, product availability and critically, customer service.


  • Extensive expertise in customer-driven, end-to-end consulting
  • Delivering effective business models and operational solutions
  • A powerful balance of practical expertise and leading-edge thinking
  • Designing and delivering the right supply chain solutions


  • Deep sector experience combined with cross-discipline thinking
  • Bringing supply chain thinking to a wide range of industries
  • Retail, manufacturing, public sector, pharmaceuticals, energy and more
  • Understanding the bigger picture: how organisations connect and interact

Retail excellence

Retail excellence
  • Rising to the challenges of today’s highly-competitive retail market
  • Delivering operational agility that’s economically sustainable
  • Turning customer service challenges into unique differentiators
  • Redesigning businesses for the future

International reach

International reach
  • Delivering local, regional, pan-regional and global solutions
  • Working with companies in over 28 countries
  • More than 300 clients around the world
  • Global network of experts in every major business market

Business insights through analytics

Business insights through analytics
  • Uncovering the hidden opportunities within your business – fast
  • Data + Analytics + Insights = Solutions
  • Extracting clarity from complex business and customer data
  • Achieving a step change in your operation

Research and benchmarking

Research and benchmarking
  • Tailored research and benchmarking studies
  • Mapping customer service patterns and market trends worldwide
  • Meaningful insight to support decision making
  • Connecting to leading global academic and professional bodies