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An award-winning customer-driven supply chain and business operations consultancy.

What makes us different?

Transform your operations.
Delight your customers.
Grow your business.

What if you could unlock significant and sustainable business value by how you operate your business and service customers, not simply by what you sell?

Driven by this ambition, we use advanced end-to-end supply chain thinking to identify profitable new opportunities across your business.

We’ll systematically reduce complexity, simplifying your entire operation.

Using rigorous fact-based analysis and insights, we can design and develop innovative operating models enabling you to deliver new customer-focused propositions, services and products.

The result? Increased competitiveness and higher margins. Lower costs and more satisfied customers. And all accomplished at speed.

Why LCP?

Our latest thinking and award winning work...

  • Brexit - the impact on your supply chain:

    Following the UK’s decision to leave the European Union on 23 June, we examine some of the implications for your supply chain and outlines actions that businesses should be taking now. Read the full article here.

  • June 2016

    Consulting Excellence

    The Consulting Excellence framework drives our behaviour and resonates throughout our values. The core of the framework sits within 3 pillars, or headings: ethical behaviour; client service and value; and professional development.

    Read more

  • March 2016

    MCA Award Winners 2016

    LCP Consulting with Argos won the Commercial Excellence and Outstanding Project of the Year Award at the 2016 Management Consultancies Association (MCA) Awards 

    Read more

  • Nov 2015

    LCP Omni-channel Report 2015

    Retail continues to develop at an exceptional pace and shows no sign of slowing. Core to everything are customers with high expectations and little patience. Ultimately, it’s those retailers who are prepared to risk pushing harder to delight customers, placing them at the heart of the supply chain, that are moving ahead and reaping the rewards.

    Read more

  • Sept 2015

    Retail Week: Magna Park - Built-in efficiency and sustainability 

    Supply chain automation and a commitment to the environment are designed into the fabric of John Lewis’s multichannel distribution centre in Milton Keynes 

    Read now

  • June 2015

    The Omni-Channel Retail Supply Chain: Re-engineering operations around your customer.

    A view from LCP and ARGOS at the 2015 Retail Week Supply Chain Summit.

    Watch now

Latest news & thinking

02 December / 2016

Part 1 of a 6 part Food and Drink Brexit series

This six part Brexit series examines some of the key focus areas that businesses should consider when looking at their supply chains and longer term growth strategies.

14 November / 2016

What does the future hold for Black Friday?

When it comes to Black Friday can retailers continue to meet the expectations of their customers and still look after the economics of their business?

14 November / 2016

Press Release - Black Friday is considered unprofitable by most UK retailers – could this lead to its demise?

Black Friday 2016 Press Release - When it comes to Black Friday can retailers continue to meet the expectations of their customers and still look after the economics of their business?

09 November / 2016

The challenges and levers of Cost-to Serve® for apparel retailers

Stuart Higgins discusses the challenges and levers of Cost-to Serve® for apparel retailers in our latest blog.

03 November / 2016

Continued Brexit uncertainty to impact supply chains

Today’s High Court ruling means that Parliament must vote on whether the UK can begin the process of leaving the EU. As a result the UK government is unable to trigger Article 50 of the Lisbon Treaty and is unable to begin formal exit negotiations. This means continued Brexit uncertainty for businesses and their supply chains.

Services

Services
  • Extensive expertise in customer-driven, end-to-end consulting
  • Delivering effective business models and operational solutions
  • A powerful balance of practical expertise and leading-edge thinking
  • Designing and delivering the right supply chain solutions

Markets

Markets
  • Deep sector experience combined with cross-discipline thinking
  • Bringing supply chain thinking to a wide range of industries
  • Retail, manufacturing, public sector, pharmaceuticals, energy and more
  • Understanding the bigger picture: how organisations connect and interact

Retail excellence

Retail excellence
  • Rising to the challenges of today’s highly-competitive retail market
  • Delivering operational agility that’s economically sustainable
  • Turning customer service challenges into unique differentiators
  • Redesigning businesses for the future

International reach

International reach
  • Delivering local, regional, pan-regional and global solutions
  • Working with companies in over 28 countries
  • More than 300 clients around the world
  • Global network of experts in every major business market

Business insights through analytics

Business insights through analytics
  • Uncovering the hidden opportunities within your business – fast
  • Data + Analytics + Insights = Solutions
  • Extracting clarity from complex business and customer data
  • Achieving a step change in your operation

Research and benchmarking

Research and benchmarking
  • Tailored research and benchmarking studies
  • Mapping customer service patterns and market trends worldwide
  • Meaningful insight to support decision making
  • Connecting to leading global academic and professional bodies