What makes us different?

Transform your operations.
Delight your customers.
Grow your business.

What if you could unlock significant and sustainable business value by how you operate your business and service customers, not simply by what you sell?

Driven by this ambition, we use advanced end-to-end supply chain thinking to identify profitable new opportunities across your business.

We’ll systematically reduce complexity, simplifying your entire operation.

Using rigorous fact-based analysis and insights, we can design and develop innovative operating models enabling you to deliver new customer-focused propositions, services and products.

The result? Increased competitiveness and higher margins. Lower costs and more satisfied customers. And all accomplished at speed.

Why LCP

Our latest thinking...

  • New 2014 Report

    The Omni-channel Dilemma

    Following our 2013 Omni-channel report LCP's 2014 report covers an even more comprehensive spectrum of retailers from the UK and USA, looking at current activity,  strategy, in-depth tactics, critical elements driving success and future plans, revealing key areas top-of-mind for retailers today.

    Read more

  • Omni-channel

    A UK vs US perspective

    The omni-channel revolution is well underway in the retail sector in both the UK and US.

    Read more

  • Phil Streatfield discusses LCP's research findings and the importance of Omni-channel at the 2014 CILT Annual Conference.

     

    Watch the video

  • Retailing

    Retailing: a journey driven by disruptive change

    With major implications for businesses, how are retailers responding and where is the next service battleground?

    Read more

Latest news & thinking

30 January / 2015

Retail Week Supply Chain Report

Analysis: How can retailer's supply chains cope with seasonal surges?

21 January / 2015

DHL launches helicopter delivery service

DHL has launched the UK’s first helicopter delivery service between Heathrow and Canary Wharf - Financial Times, 21st January 2015

20 January / 2015

John Lewis: an Omni-channel Leader and LCP Omni-channel Dilemma Report

Retail Gazette examines the success of John Lewis and it's embracing of Omni-channel

16 January / 2015

The Customer-Centric Supply Chain

LCP's Phil Streatfield writes about the 3 principles for a successful Customer-Centric Supply Chain: Speed, Convenience and Personalisation.

08 January / 2015

Will the boomerang effect prompt e-tailers to rethink returns?

IDG Connect: Stuart Higgins comments on the boomerang effect

Services

Services
  • Extensive expertise in customer-driven, end-to-end consulting
  • Delivering effective business models and operational solutions
  • A powerful balance of practical expertise and leading-edge thinking
  • Designing and delivering the right supply chain solutions

Markets

Markets
  • Deep sector experience combined with cross-discipline thinking
  • Bringing supply chain thinking to a wide range of industries
  • Retail, manufacturing, public sector, pharmaceuticals, energy and more
  • Understanding the bigger picture: how organisations connect and interact

Retail excellence

Retail excellence
  • Rising to the challenges of today’s highly-competitive retail market
  • Delivering operational agility that’s economically sustainable
  • Turning customer service challenges into unique differentiators
  • Redesigning businesses for the future

International reach

International reach
  • Delivering local, regional, pan-regional and global solutions
  • Working with companies in over 28 countries
  • More than 300 clients around the world
  • Global network of experts in every major business market

Business insights through analytics

Business insights through analytics
  • Uncovering the hidden opportunities within your business – fast
  • Data + Analytics + Insights = Solutions
  • Extracting clarity from complex business and customer data
  • Achieving a step change in your operation

Research and benchmarking

Research and benchmarking
  • Tailored research and benchmarking studies
  • Mapping customer service patterns and market trends worldwide
  • Meaningful insight to support decision making
  • Connecting to leading global academic and professional bodies