What makes us different?

Transform your operations.
Delight your customers.
Grow your business.

What if you could unlock significant and sustainable business value by how you operate your business and service customers, not simply by what you sell?

Driven by this ambition, we use advanced end-to-end supply chain thinking to identify profitable new opportunities across your business.

We’ll systematically reduce complexity, simplifying your entire operation.

Using rigorous fact-based analysis and insights, we can design and develop innovative operating models enabling you to deliver new customer-focused propositions, services and products.

The result? Increased competitiveness and higher margins. Lower costs and more satisfied customers. And all accomplished at speed.

Why LCP

Our latest thinking...

  • Omni-channel

    A UK vs US perspective

    The omni-channel revolution is well underway in the retail sector in both the UK and US.

    Read more

  • Retailing

    Retailing: a journey driven by disruptive change

    With major implications for businesses, how are retailers responding and where is the next service battleground?

    Read more

Latest news & thinking

21 October / 2014

Logistics Business Magazine

Renaissance St Pancras Hotel

30 September / 2014

Omni-channel lifts supermarkets' sales by up to 20%

Supermarkets that have integrated their store and online sales in a so-called ‘omni-channel’ approach to retailing have seen a sales uplift of 10–20% over the past 12 months, according to a new study released today at the World Retail Congress in Paris.

30 September / 2014

LCP 2014 Research Report

Sales uplift for major retailers adopting omni-channel approach: 10 - 20% increase over past 12 months

29 September / 2014

World Retail Congress Breakfast Briefing: 'Re-inventing Retail'

Retail Leaders from John Lewis and Domino’s Pizza Group to Join LCP Consulting at World Retail Congress Breakfast Briefing: ‘Re-inventing Retail’

26 September / 2014

Retail Systems - Multi-channel Conference

This year's Retail Systems Multi-Channel Conference will be chaired by Phil Streatfield, Retail Partner at LCP Consulting.

Services

Services
  • Extensive expertise in customer-driven, end-to-end consulting
  • Delivering effective business models and operational solutions
  • A powerful balance of practical expertise and leading-edge thinking
  • Designing and delivering the right supply chain solutions

Markets

Markets
  • Deep sector experience combined with cross-discipline thinking
  • Bringing supply chain thinking to a wide range of industries
  • Retail, manufacturing, public sector, pharmaceuticals, energy and more
  • Understanding the bigger picture: how organisations connect and interact

Retail excellence

Retail excellence
  • Rising to the challenges of today’s highly-competitive retail market
  • Delivering operational agility that’s economically sustainable
  • Turning customer service challenges into unique differentiators
  • Redesigning businesses for the future

International reach

International reach
  • Delivering local, regional, pan-regional and global solutions
  • Working with companies in over 28 countries
  • More than 300 clients around the world
  • Global network of experts in every major business market

Business insights through analytics

Business insights through analytics
  • Uncovering the hidden opportunities within your business – fast
  • Data + Analytics + Insights = Solutions
  • Extracting clarity from complex business and customer data
  • Achieving a step change in your operation

Research and benchmarking

Research and benchmarking
  • Tailored research and benchmarking studies
  • Mapping customer service patterns and market trends worldwide
  • Meaningful insight to support decision making
  • Connecting to leading global academic and professional bodies