What makes us different?

Transform your operations.
Delight your customers.
Grow your business.

What if you could unlock significant and sustainable business value by how you operate your business and service customers, not simply by what you sell?

Driven by this ambition, we use advanced end-to-end supply chain thinking to identify profitable new opportunities across your business.

We’ll systematically reduce complexity, simplifying your entire operation.

Using rigorous fact-based analysis and insights, we can design and develop innovative operating models enabling you to deliver new customer-focused propositions, services and products.

The result? Increased competitiveness and higher margins. Lower costs and more satisfied customers. And all accomplished at speed.


Our latest thinking...

  • New 2014 Report

    The Omni-Channel Dilemma

    Following on from our 2013 Omni-channel report LCP has continued to track the progress among retail leaders in relation to Omni-channel retailing. This year’s report covers an even more comprehensive spectrum of retailers from the UK and the USA, we have looked at current activity, over-arching strategy, in-depth tactics, the critical elements driving success and future plans, revealing the key areas top-of-mind for retailers today.

    Read more

  • Omni-channel

    A UK vs US perspective

    The omni-channel revolution is well underway in the retail sector in both the UK and US.

    Read more

  • Retailing

    Retailing: a journey driven by disruptive change

    With major implications for businesses, how are retailers responding and where is the next service battleground?

    Read more

Latest news & thinking

23 October / 2014

The Grocer

LCP’s Emile Naus was recently interviewed by the Grocer Magazine on “What does the Internet of Things have in store for grocery?”

21 October / 2014

The Financial Times

Emile Naus quoted in FT article on the opportunities and the future of the Internet of things.

13 October / 2014

Retail Systems Magazine

When it comes to reverse logistics, many retailers with omni-channel aspirations are not tackling important issues head on. LCP's Julian Mosquera comments on this topic alongside other industry leaders.

01 September / 2014

CILT FOCUS - Omni-channel: Retailing: a journey driven by disruptive change

With major implications for businesses, how are retailers responding and where is the next service battleground? Following his recent presentation at the CILT Conference, Phil Streatfield explores the topic further .

05 May / 2014

The omni-channel revolution

LCP’s widely acclaimed 2013 report which provided in-depth insight into the thinking of Retail Boards in the UK and USA in relation to the development of their Omni-channel approach and the business models needed to support them.


  • Extensive expertise in customer-driven, end-to-end consulting
  • Delivering effective business models and operational solutions
  • A powerful balance of practical expertise and leading-edge thinking
  • Designing and delivering the right supply chain solutions


  • Deep sector experience combined with cross-discipline thinking
  • Bringing supply chain thinking to a wide range of industries
  • Retail, manufacturing, public sector, pharmaceuticals, energy and more
  • Understanding the bigger picture: how organisations connect and interact

Retail excellence

Retail excellence
  • Rising to the challenges of today’s highly-competitive retail market
  • Delivering operational agility that’s economically sustainable
  • Turning customer service challenges into unique differentiators
  • Redesigning businesses for the future

International reach

International reach
  • Delivering local, regional, pan-regional and global solutions
  • Working with companies in over 28 countries
  • More than 300 clients around the world
  • Global network of experts in every major business market

Business insights through analytics

Business insights through analytics
  • Uncovering the hidden opportunities within your business – fast
  • Data + Analytics + Insights = Solutions
  • Extracting clarity from complex business and customer data
  • Achieving a step change in your operation

Research and benchmarking

Research and benchmarking
  • Tailored research and benchmarking studies
  • Mapping customer service patterns and market trends worldwide
  • Meaningful insight to support decision making
  • Connecting to leading global academic and professional bodies