An award-winning customer-driven supply chain and business operations consultancy.

What makes us different?

Transform your operations.
Delight your customers.
Grow your business.

What if you could unlock significant and sustainable business value by how you operate your business and service customers, not simply by what you sell?

Driven by this ambition, we use advanced end-to-end supply chain thinking to identify profitable new opportunities across your business.

We’ll systematically reduce complexity, simplifying your entire operation.

Using rigorous fact-based analysis and insights, we can design and develop innovative operating models enabling you to deliver new customer-focused propositions, services and products.

The result? Increased competitiveness and higher margins. Lower costs and more satisfied customers. And all accomplished at speed.

Why LCP?

Our latest thinking and award winning work...

  • Nov 2015

    LCP Omni-channel Report 2015

    Retail continues to develop at an exceptional pace and shows no sign of slowing. Core to everything are customers with high expectations and little patience. Ultimately, it’s those retailers who are prepared to risk pushing harder to delight customers, placing them at the heart of the supply chain, that are moving ahead and reaping the rewards.

    Read more

  • Sept 2015

    Retail Week: Magna Park - Built-in efficiency and sustainability 

    Supply chain automation and a commitment to the environment are designed into the fabric of John Lewis’s multichannel distribution centre in Milton Keynes 

    Read now

  • June 2015

    The Omni-Channel Retail Supply Chain: Re-engineering operations around your customer.

    A view from LCP and ARGOS at the 2015 Retail Week Supply Chain Summit.

    Watch now

  • May 2015

    Is Amazon UK struggling to deliver on its current promise?

    Read More

Latest news & thinking

25 April / 2016

LCP and Argos win double MCA awards for one of the biggest retail transformations in the UK and Europe

LCP Consulting and Argos have won the Commercial Excellence and Outstanding Project of the Year Award at the 2016 Management Consultancies Association (MCA) Awards.

19 April / 2016

David Wetherill's Rio Paralympic Games Journey

Read David Wetherill's blog as he counts down to the Rio Paralympics...

09 March / 2016

David's going to Rio!!

LCP was delighted to hear that David Wetherill, British Paralympic table tennis player, has been selected to play in 2016 Rio Paralympics. A huge achievement for him and a testament to his hard work and determination.

08 February / 2016

Business Operations Models - Becoming a Disruptive Competitor

Business operations models provides a strategic framework through which business leaders can understand and identify the potential of operations for achieving super-performance and possible disruptor status

29 January / 2016

Retail Week Supply Chain Supplement

The LCP Omni-channel Report, Stuart Higgins views on on-demand delivery and Emile Naus comments on the UK infrastructure, all feature in Retail Week's Supply Chain Supplement.

Services

Services
  • Extensive expertise in customer-driven, end-to-end consulting
  • Delivering effective business models and operational solutions
  • A powerful balance of practical expertise and leading-edge thinking
  • Designing and delivering the right supply chain solutions

Markets

Markets
  • Deep sector experience combined with cross-discipline thinking
  • Bringing supply chain thinking to a wide range of industries
  • Retail, manufacturing, public sector, pharmaceuticals, energy and more
  • Understanding the bigger picture: how organisations connect and interact

Retail excellence

Retail excellence
  • Rising to the challenges of today’s highly-competitive retail market
  • Delivering operational agility that’s economically sustainable
  • Turning customer service challenges into unique differentiators
  • Redesigning businesses for the future

International reach

International reach
  • Delivering local, regional, pan-regional and global solutions
  • Working with companies in over 28 countries
  • More than 300 clients around the world
  • Global network of experts in every major business market

Business insights through analytics

Business insights through analytics
  • Uncovering the hidden opportunities within your business – fast
  • Data + Analytics + Insights = Solutions
  • Extracting clarity from complex business and customer data
  • Achieving a step change in your operation

Research and benchmarking

Research and benchmarking
  • Tailored research and benchmarking studies
  • Mapping customer service patterns and market trends worldwide
  • Meaningful insight to support decision making
  • Connecting to leading global academic and professional bodies